Q&A

This is a summary of the questions frequently asked by customers.
Please use it for reference.

About Reservations

Is there a cancellation fee?

Date applied Number of people	Decrease by 20% or more of the total number of people/Cancellation				From 1 person
Date applied Number of people	From 30 days before	From 14 days before	From 7 days before	From 3 days before	Two days before/Previous day	On the day
Up to 24 people	0%				50%	100%
25-49 people	0%	5%	10%	20%	50%	100%
50-99 peopl	5%	10%	20%	30%	50%	100%
100 people or more	10%	20%	30%	40%	50%	100%

*Cancellation fees will

be charged for both the admission fee and any set menu charges (ingredients)

.

*The cancellation policy for groups (of 25 people or more) applies if the reservation is cancelled or if the number of people is reduced by 20% or more.
(Example) If change from 100 to 80 people 14 days prior to the date of use ⇒

Cancellation fee is 20 persons × 20%

*From 2 days before, the cancellation fee will be applied to any reduction of the number of people, from one person reductions.
Please finalize the number of people by three days before the date of use.

Q.
About Reservations

Can I bring a pet?

A.
Pets are not allowed anywhere on the premises.
Q.
About Reservations

If it rains, is it possible to cancel on the day of the reservation?

A.
Because our BBQ facilities are all-weather facilities, we will charge a cancellation fee in accordance with our cancellation policy even in the event of cancellation due to bad weather.
Q.
About Reservations

Can I be put on a waiting list?

A.
We do not have a waiting list. We appreciate your understanding in advance.
Q.
About Reservations

The number of people is likely to change, when must changes be made by?

A.
If you wish to change or cancel a reservation, please do so at least three days prior to the day of use. Please refer to our cancellation policy for other details.
Q.
About Reservations

Is it okay if I don't bring anything with me?

A.
There is a shop on-site, so you will be able to get equipment that you will need for barbecuing. Please feel free to call us if you have any further questions about preparations.
Q.
About Reservations

Is it possible to enter before my reserved time in order to prepare?

A.
Please refrain from entering the barbecue area outside of your usage time.
Q.
About Reservations

Can I use a food and beverage delivery company? Are there any restrictions on what I can bring in?

A.
You can use a food and beverage delivery company. However, we cannot keep items for you before your arrival. Please ensure that you receive the items yourself on the day of use.
Q.
About Reservations

Can we have a BBQ if it rains?

A.
Our BBQ area is an all-weather facility. You can enjoy BBQ comfortably, even in rainy weather. When moving about the facility, there are some areas that do not have a roof, so we recommend that you bring rain equipment such as an umbrella.
Q.
About Reservations

Can I reserve a cake for a birthday or anniversary?

A.

You can also reserve items such as cakes, bouquets and wine from the link below.
If the person arranging the cake and the name of the person making the reservation are different, please enter

●(month)/●(day) check-in,
accommodation reservation name ●●●●

in the space for remarks.
http://theday.osaka/news/detail.php?id=264
Q.
About Payment

Can I use a credit card for payment?

A.
Yes, you can. You can use the following credit cards: Visa, JCB, Mastercard, American Express, UFJ NICOS, Diners, and Discover Card
Q.
About Payment

Can I use other forms of cashless payment besides credit cards?

A.
Electronical transportation money (PASMO ICOCA Suica manaca nimoca Kitaca TOICA SUGOCA Hayakaken) iD, Rakuten Edy, nanaco, WAON, PayPay, auPAY, d payment are available.
Q.
About Payment

Is it possible for people to pay separately, or to split the fees for payment?

A.
It is not possible for people to pay individually, or to split the payment of the charges. The representative should make a lump sum payment.
Q.
About Payment

Can you issue a receipt?

A.
This is possible. If you would like to have a private receipt issued, please come to the information desk at the time of your payment, or else bring your receipt after payment.
Q.
About the Use

Is there a breastfeeding space?

A.
This is available in the main building. Please ask a member of staff nearby.
Q.
About the Use

Is there a microwave?

A.
We do not have a microwave.
*White rice is sold for 300 yen in the shop.
Q.
About the Use

Is there a vending machine in the facility?

A.
There is no vending machine.
*Food, drinks and equipment are sold in the shop, so please use that.
Q.
About the Use

Do you have aluminum foil?

A.
We do not have aluminum foil.
*We sell an aluminum plate for yakisoba (30 cm x 40 cm) in the shop for 500 yen.
Q.
About the Use

Can I have extra chopsticks?

A.
Additional sets can be purchased.
*We sell five pairs for ¥50 in the shop.
Q.
About the Use

Can I have extra plates?

A.
Additional ones can be purchased.
*We sell five plates for ¥100 in the shop.
Q.
About the Use

Our fire is getting weak.

A.
Please ask a member of staff nearby.
Q.
About the Use

Can I do fireworks?

A.
The use of fireworks is prohibited in the BBQ field. The adjacent fire circle is open to the public as a fireworks area if not in use on the day in question. Please check the availability of this area in advance.
Q.
About the Use

Do I need cleaning tools?

A.
Equipment rented from our shop does not need to be cleaned when returned.
*We have a hand-wash faucet, but we don't have cleaning tools, so please bring cleaning tools when cleaning equipment that you have brought with you.
Q.
About the Use

Where should we return the rented equipment?

A.
Our staff will collect them, so please leave them at your seating.
Q.
About the Use

What should we do with leftover drinks?

A.
Please dispose of the leftover drinks and ice in a nearby sink and then dispose of the container in the sorted waste.
Q.
About the Use

Is it possible to take the leftover food home?

A.
In view of the Food Sanitation Act, we do not allow people to take food home with them.
Q.
About the Use

How should we dispose of the garbage after use?

A.
Please check the information on sorting and then take items to the designated garbage disposal site.
Q.
About the Use

Can I extend my BBQ time?

A.
We do not allow for extensions outside of your reserved usage time.
Q.
About the Use

Is there a parking fee?

A.
The charge is 1,000 yen per vehicle. It is necessary to pay in advance within the site, so please come to the shop with your parking ticket.
(1,000 yen between April 13th and October 13th)
Q.
About the Use

Can you arrange a taxi for me?

A.
We do not arrange these in this BBQ area. Please arrange one yourself.

Reservation

We want you to cherish every moment spent in Maishima.
A day that can only be experienced at The Day Osaka.

Hotel
Tel.+81-6-6460-6688 Reception Hours 9:00-21:00
BBQ
Tel.+81-6-6460-6090 Reception Hours10:00-19:00
GRILL
Tel.+81-6-6467-5800 Reception Hours11:00-21:00