Q&A

The flooring material differs between wooden flooring, carpet, and bricks, depending on the floor of the building.

We do not have a laundry service, but we have a coin-laundry space on the third floor of the main building.(Includes 3 washing machines and 3 dryers/washing machines cost 300 yen per cycle, including detergent/Dryers cost 100 yen per cycle)

There is a large public bath on the third floor of the main building. It does not contain hot spring water. The fee for the bath is included in the room rate for guests staying overnight. For users of other facilities at the hotel, the bath can be used with the following charges.
Bathing fee: 700 yen for adults (junior high school students and older), 400 yen for children (from 3 years old to completion of elementary school), towel included
*Mixed gender bathing by children is only possible for pre-school children (up to 6 years old).

We provide room wear (a shirt gown, adult size, free size only). There is none provided for children, so the customer should prepare this.

Free Internet access is available via a Wi-Fi connection service in the guest rooms, lobby, and seminar rooms, etc.

This depends on the room type. A bath towel, face towel, toothbrush, shampoo, hair dryer, and room wear (a shirt gown, adult size, free size only) are provided as standard. For other items, please check the facilities and amenities section for each room.

There are refrigerators in the main building and log houses, and cool boxes in the annex. These are all empty, so please feel free to use them. However, the style differs depending on the guest room type.

Each guest room is equipped with a safety box with an identification number.

All rooms are equipped with a humidifier.

• Two twin rooms in the main building
• One room in the Nest Annex
• Two log houses
Please inquire about the details of the rooms.

Reservations begin from the 1st day of the month six months before. Reservations are accepted between 9:00 and 21:00. (Open every day of the year) Reservations for groups of more than 50 people are possible from the 1st of the month one year in advance. For group reservations, please make an inquiry from the inquiry form.

We do not have a waiting list. We appreciate your understanding in advance.

A cancellation fee is charged from the day before. We appreciate your understanding in this matter. [Cancellation the day before: 20%, on the day: 80%, no-show: 100%]
However, for groups and for reservations made through travel agencies, the payment shall be according to the respective terms and conditions. For more information, please contact us.

We do not have fees for children. For children who are of elementary-school-age or older, the cost to stay is the same as for adults. Additionally, children under elementary-school age can stay for free if they will be sleeping with an adult. (Up to one child per adult)

Yes, you can. You can use the following credit cards: Visa, JCB, Mastercard, American Express, UFJ NICOS, Diners, and Discover Card

Electronical transportation money (PASMO ICOCA Suica manaca nimoca Kitaca TOICA SUGOCA Hayakaken) iD, Rakuten Edy, nanaco, WAON, PayPay, auPAY, d payment ,Furnavi Point are available.

There is a flat parking lot with spaces for 180 cars. Please note that parking is available on a first-come, first-served basis, so we do not accept reservations.

For guests staying overnight, the fee is 1,500 yen per vehicle per day.
(You can go in and out as many times as you like from 15:00 on the day of your stay to 11:00 on the day of your departure.)

Normal check-in is from 15:00 and check-out is until 11:00. However, the times may differ depending on the plan, so please check your reservation plan.

The main building, annex, Log House Palm Terrace and Log House Premium Large are non-smoking rooms.

It is possible to stay without meals or with breakfast only. Various plans are available to suit your format of use.

This is available at the front desk (Kuroneko Yamato Takkyubin). The hours of reception are from 7:00 to 23:00. We also sell cases for use in parcel deliveries, so please use them.

If none of the guests have reached the March 31st after their 18th birthday, we ask that the people with parental authority submit a letter of consent. Please either bring the letter on the day of your stay, or send the following consent form by postal mail or fax. One letter of consent is required for each guest. The consent form is here
*We will not allow a stay if all the guests are under 16 years old. It will be necessary to also have an adult guardian staying.

Unfortunately, there is no discount for the accommodation, meals or parking.

You can bring items in. However, please note that cooking is strictly prohibited in all rooms except for the log houses.

We apologize, but all meals are served in the restaurant on the first floor of the main building. There is also a banquet hall in the main building that you can use, but a separate reservation is necessary (for a fee).

Smoking is prohibited in all public spaces in the building. Please use the smoking corner if you would like to smoke. Please ask the front desk staff for details.

With the exception of guide and service dogs, we ask that you refrain from using our facilities with pets.

Luggage can be kept at the front desk cloakroom. Please ask at the front desk on the day.

We will keep your luggage at the front desk cloakroom as early as 1-2 days before your reservation. Please send your luggage to the following address, and ask the receptionist to retrieve them when you check in.
The Day Osaka Front Desk, 2-3-75 Hokkoryokuchi, Konohana-ku, Osaka 554-0042
*Please include your check-in date and the reservation name (full name).
*Please do not include perishables, fragile items, or valuables.
*Please send your luggage with the postage fully paid.

If it is only a small amount, it is possible that we can keep items for you. However, this may not be possible in some cases, so please check in advance.