Privacy Policy

Privacy Policy: Castle Hotel Co., Ltd. (hereinafter referred to as "the company") has enacted the following privacy policy (hereinafter referred to as "this policy") regarding the handling of the personal information of users in the services provided on this website (hereinafter referred to as "the services").

Article 1. Personal Information: "Personal information" refers to the "personal information" defined in the Act on the Protection of Personal Information. It refers to information about a living individual that can identify a specific individual by the name, date of birth, address, phone number, contact information, or other descriptions contained in the information. In addition, it also includes personal information that does not identify an individual on its own, but can be easily compared with other information with the result that it is possible to identify an individual user.

Article 2. Methods of Collecting Personal Information: When a user registers to use the service, the company may ask for personal information such as the name, address, phone number and email address of the user.

Article 3. Purpose of Personal Information Collection and Use

The company collects and uses personal information for the following purposes.

To provide and operate company services
To respond to user inquiries (including to verify the identity of the individual)
To send emails about any new features, updates, or promotions, etc., for the services being used by the user, and to send information about other services provided by the company
To contact the user when necessary, such as regarding maintenance and important announcements
To identify users who violate the terms of use and users who attempt to use the service for unfair or unjust purposes, and to refuse the use of the service by those users
To allow users to view and change the information they have registered, and to view their usage status
Purposes incidental to the above purposes of use

Article 4. Changes to the Purpose of Use: The company will only change the purpose of use of personal information when it can be reasonably deemed that the purpose of use is relevant to the one before the change.

Article 5. Provision of Personal Information to Third Parties: Except in cases where there is a legitimate reason such as a case based on laws and regulations, the company will not disclose or present personal information to a third party without obtaining the prior consent of the individual concerned. However, this does not apply to cases permitted under the Act on the Protection of Personal Information or other laws and regulations.

Article 6. Disclosure of Personal Information

If an individual requests the disclosure of personal information, the company will disclose that information to the individual without delay. However, some or all of the information may not be disclosed if the disclosure falls under any of the following cases. If it is decided that the information will not be disclosed, notification of that decision will be given without delay.

Cases where there is a risk of harm to the life, body, property, or other rights and interests of the individual or of a third party
Cases where there is a risk of causing extreme hindrance to the proper operation of the business of the company.
Other cases that would be a violation of laws and regulations
Notwithstanding the provisions of the preceding paragraph, in principle, there will be no disclosure of information other than personal information, such as historical information and characteristics information.

Article 7. Correction and Deletion of Personal Information: Please use the inquiry form to request the correction or deletion of the personal information received from a customer.

Article 8. Suspension of Use of Personal Information: "If the company receives a request from a user for the suspension of use or deletion of personal information (hereinafter referred to as ""suspension of use, etc."") pursuant to the provisions of the Act on the Protection of Personal Information on the grounds that the personal information has been handled beyond the scope of the purpose of use announced in advance, or that it has been acquired by false or otherwise wrongful means, the company will confirm that the request is from that individual user and then will conduct the necessary investigations without delay.
If we determine that it is necessary to comply with the user's request based on the investigation results, we will stop the use of the personal information without delay and notify the user to that effect. However, this shall not apply in cases where it is specified that the company is not obliged to perform the suspension of use, etc. in the Act on the Protection of Personal Information or in other laws and regulations."

Article 9. Changes to the Privacy Policy: "The contents of this policy may be changed without notice to the user, except for cases where it is otherwise provided for in the laws and regulations or in this policy.
Unless otherwise specified by the company, the amended Privacy Policy shall become effective upon its posting on this website."

Article 10. Disclaimer: "The use of the services is the responsibility of the user.
The company shall not be liable for any damages caused by the use of information obtained from this website or from other websites linked to from this website."

Article 11. About Access Analysis Tools

"This site uses Google Analytics, an access analysis tool by Google.
Google Analytics uses cookies to collect access information. This access information is collected anonymously and does not identify individuals.
For more information, see the Google Analytics Terms of Service and Privacy Policy."

If you want to disable the collection of information by Google Analytics, see below.

Google Analytics Opt-Out Add-On

Established on April 1, 2025

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